If you need to cancel an appointment, you are required to give at least 24hours notice in order to get a full refund.
If you cancel your appointment less than 24hours before the start time of your appointment, you will only be entitled to 50% refund.
If you fail to turn up to an appointment without giving any notice, you will not be entitled to a refund.
Please be aware that if you arrive more than 15minutes late to an appointment, this will be classed as a ‘no show’ and will need to be rescheduled as the service cannot be completed in the remaining time frame. In this instance, you will not be entitled to a refund.
If you need to cancel an appointment please contact me via email, text or phone call.
I will do everything I can to accommodate appointment changes and cancellations as required.