If you need to cancel an appointment, you are required to give at least 24hours notice in order to get a full refund.
If you cancel your appointment less than 24hours before the start time of your appointment, you will only be entitled to 50% refund. If the session was not pre-paid, you will be required to pay 50% of the total cost of treatment within 72hours of original appointment time.
If you fail to turn up to an appointment without giving any notice, you will not be entitled to a refund. If the session was not pre-paid, you will be required to pay the full price of the treatment within 72hours of original appointment time.
Please be aware that if you arrive more than 15minutes late to an appointment, this will be classed as a ‘no show’ and will need to be rescheduled as the service cannot be completed in the remaining time frame. In this instance, you will not be entitled to a refund or will be required to pay the full cost of the treatment.
If you need to cancel an appointment please contact me via email, text or phone call.
I will do everything I can to accommodate appointment changes and cancellations as required.